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Shipping Policy

Shipping Policy

1.1 Our dedicated delivery service is responsible for delivering the majority of our products.

1.1.2 You will receive communication from one of our delivery partners via phone, text, or email to choose a delivery date.

1.2 Due to the fact that all of our items are custom-made and shipped directly from our factory, delivery typically takes 7-14 days, with a maximum of 21 working days in exceptional cases.

1.2.1 In most circumstances, our supplier will contact you to arrange delivery, but this is entirely at their discretion.

1.2.2 There may be instances where the courier selects a delivery date that is convenient for them, and they will inform you of the suitable date.

1.3 At Jubilee, we strive to deliver your order within the requested or confirmed timeframe. However, we can only provide estimates, not guarantees. If there are circumstances beyond our control, such as delivery cancellations or issues, we will reschedule the delivery for you.

1.4 Only our delivery partners or our supplier's couriers will be authorized to deliver to your delivery address in accordance with 4.3.

1.1 Our dedicated delivery service handles most of our products.

1.1.2 To schedule a delivery date, you will be contacted by one of our delivery partners via phone, text, or email.

1.2 Due to the fact that our products are built to order and shipped straight from our factory, delivery usually takes 7-14 days, but in exceptional circumstances, allow up to 21 working days.

1.2.1 Our supplier may contact you to arrange a delivery, but this is subject to their discretion.

1.2.2 In rare cases, they may select a delivery date that suits the courier and inform you when it is safe to deliver.

1.3 We strive to deliver the order within the given or confirmed timeframe. However, please note that these are only estimates and not guarantees. In the event of circumstances beyond our control, deliveries may be cancelled or delayed, and we will reschedule accordingly.

1.4 To change your delivery address, you must provide proof of ID confirming that you are registered at the billing address to avoid fraudulent transactions. We accept a utility statement, a copy of your driver's license, or a copy of your passport. However, Jubilee reserves the right to refuse address changes at its discretion. Once an item has been delivered or dispatched, the address cannot be altered, and any redelivery charges may apply.

1.5 We offer FREE delivery to mainland UK.

1.5.1 Delivery to PA, G, EH, KA, DG, FK, KY, PH, DD, AB, IV, KW, TR, GY, JE, SA, IM, ZE, HS, BT, and the ISLE OF WIGHT may incur additional fees.

1.6 We thoroughly insure all items before delivery to you.

1.7 If you miss a confirmed delivery, you may be charged a redelivery fee.

1.7.1 In the event of a courier service failure, we will not be responsible for any loss of time or additional costs.

1.8 Additional charges may apply for deliveries during the Christmas season and on national holidays.

1.9 In the event that you order multiple items, you may receive more than one delivery as some items may be shipped directly from the vendors, while others will be delivered by our in-house courier. We will make every effort to ensure that all of your items arrive on time.

1.10 If there are any restrictions that limit access to the delivery address, it is your responsibility to inform us and provide the necessary information.

1.10.1 It is up to you to ensure that the delivery to your address is unobstructed.

1.11 By placing an order with us, you agree that we are not liable for any damage to your property caused by the courier's negligence during the delivery.

1.11.1 In relation to any issues arising from the above, we will not be held responsible for any repairs or expenses incurred.

1.12 We do not offer any services for the removal of packaging materials or the disposal of old beds or mattresses.

1.13 Your delivery and contact information will be shared with our couriers, who will contact you to schedule a delivery date, call you the day before delivery, and make appropriate arrangements. Customers can opt-out of being contacted by our couriers by calling our offices or emailing us before or after making a purchase.


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